Customer Care

Our commitment to you

Kingswood Homes aim to make moving home as simple as possible and provide you with a first class home that you can be proud of.

Our Homebuyers Guide provides full details of the process of buying a house from Kingswood Homes

From the moment you walk into a Kingswood Home to the moment we hand over the keys to your new home we will endeavour to provide you with the best possible customer service.

Reservation - At reservation stage we will provide you with a specification and layout of your home and details of any pre-contractual information. We will also talk through our full range of options for your home which can make it even more personal to you.

Moving in - When you move in our Site Manager will demonstrate all the facilities / functions in the house and we will make a courtesy call / visit to ensure you are entirely happy with your new surroundings a few days after you have moved in and answer any further queries you may have. If you are not entirely happy with your home, he will make a note of any items you feel need attention, and will come back to you to confirm when these items will be resolved.

Aftercare & Warranty - Your home will have two forms of warranty / cover, a two year Kingswood Homes warranty and you are also protected by the 10 year Buildmark cover from the NHBC. Full details of this cover is outlined in the NHBC "Guide to Your New Home" leaflet which is provided to you prior to completion.

As soon as you move into your new home, we will provide you with full details of our Customer Care Team contact names and telephone number. There will be a number for you to call for day time assistance (01772 281138) and a separate number for out of office hours so that you always have someone you can speak to in case of an emergency. Our customer service is second to none but in the unlikely event that you are not satisfied with your new home or the service you have received, please contact the Development Director on 01772 281138.

At Kingswood Homes our aim is to provide you with the highest quality home, finished to an exceptional standard. We are a regional house builder and set ourselves apart from our national house building competitors by striving for excellence in the homes we build, taking great pride in the work we do.