We have been named a five-star housebuilder following an independent survey of our homeowners, achieving the coveted five-star rating after more than 95% of our homeowners answered “yes” when asked if they would recommend us to a friend. To achieve a 5-star rating demonstrates the commitment of Kingswood to our customers and the quality of our homes.
We will provide you with a specification and layout of your home and details of any pre-contractual information. We will also talk through our full range of options for your home which can make it even more personal to you including a variety of ground floor and first floor layouts to choose from.
When you move in our site manager will demonstrate all the facilities and functions in the house and we will make a courtesy call to ensure you are entirely happy with your new surroundings a few days after you have moved in and answer any further queries you may have. If you are not entirely happy with your home, we will ensure any issues are resolved promptly and to your complete satisfaction.
“As part of our quest to be better all-round, we have made customer care a priority and we’re exceptionally proud of our track record and feedback from happy customers. To hear that everyone in the team, from sales consultants and site managers to administrators and the directors, couldn’t do any more for customers is especially pleasing. Most importantly, the standard to which our homes are handed over to the customer is of the highest quality.”
– Andy Bonner, Customer Care Technician
AFTERCARE AND WARRANTY
Your home will have two forms of warranty cover; a two-year Kingswood Homes warranty and the protection of the 10 year Buildmark cover from the NHBC or LABC warranty. Full details of the NHBC cover is outlined in the NHBC “Guide to Your New Home” leaflet which is provided to you prior to completion.
For all Customer Care enquiries please email Customer-Care@kingswoodhomes.uk.com.
At Kingswood Homes our aim is to provide you with the highest quality home, finished to an exceptional standard. We are a regional house builder and set ourselves apart from our high-volume national house building competitors by striving for individual excellence in the homes we build, taking great pride in the work we do. If you do not feel that we have lived up to these standards please view our complaints procedure here.